
All of the Campania items are manufactured and/or stained to order and are considered Special Order
Most of the Campania items are shipped within 2-3 weeks. During high season, some items may be backordered due to demand outpacing supply – this can lead to a delay in shipment. To get an accurate lead time estimate for any particular item, please feel free to contact customer service at sales@exclusivelycampania.com.
All of the items weighing over 75 lbs (or greater than 24” in size) are shipped via residential truck delivery service. The trucking company will deliver your order, securely packed on a wooden pallet, curbside or to your driveway.
Please inspect the items received and note any damages on the delivery documents provided by the delivery driver. If you have discovered damage to your item(s) upon opening the shipment, please let us know immediately, as the carrier might not take responsibility for the damages after 24-48 hours from the drop off time.
For more details, please refer to our full Shipping Policy: https://exclusivelycampania.com/policies/shipping-policy.
All of the Campania items are manufactured and/or stained to order and are considered Special Order. Special Order items do not qualify for return or exchange.
If your Item arrives damaged/defective or you are not satisfied with your order, please contact our sales team at sales@exclusivelycampania.com as soon as possible.
The item took 5 weeks to arrive. It had to be cut to accommodate the cord; not an easy task. I paid $7.99 for the cork. (Not $3.99 as shown in this email.) shipping added an additional $20.00. This week I received an invoice from UPS for an additional $6.75. As a previous employee of Nicholson Hardie, one of your wholesale accounts in Dallas, I understand the effort that it takes to ship a small replacement part but the charges I paid seem extraordinarily high. I am happy to have my fountain working again but the purchase experience was dismal!
Mary Ann Day
It took a while to get these from Canada but I couldn't be happier. They are EXACTLY the size needed. My tabletop fountain is a wonderful stopover for the many birdies in my backyard. My old stopper wasn't working properly and I had not found a local supplier for a replacement stopper. I used plumber's putty on a roll to install the new stopper and everything is working perfectly. Thank you so much! P.S. There was no slit so I had to cut one.
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