All of the Campania items are manufactured and/or stained to order and are considered Special Order
Most of the Campania items are shipped within 2-3 weeks. During high season, some items may be backordered due to demand outpacing supply – this can lead to a delay in shipment. To get an accurate lead time estimate for any particular item, please feel free to contact customer service at sales@exclusivelycampania.com.
All of the items weighing over 75 lbs (or greater than 24” in size) are shipped via residential truck delivery service. The trucking company will deliver your order, securely packed on a wooden pallet, curbside or to your driveway.
Please inspect the items received and note any damages on the delivery documents provided by the delivery driver. If you have discovered damage to your item(s) upon opening the shipment, please let us know immediately, as the carrier might not take responsibility for the damages after 24-48 hours from the drop off time.
For more details, please refer to our full Shipping Policy: https://exclusivelycampania.com/policies/shipping-policy.
All of the Campania items are manufactured and/or stained to order and are considered Special Order. Special Order items do not qualify for return or exchange.
If your Item arrives damaged/defective or you are not satisfied with your order, please contact our sales team at sales@exclusivelycampania.com as soon as possible.
I ordered a rubber stopper for my Campania fountain and was assured it was the correct size. It is the correct size however, it did not come with a slit in it so I had to buy an X acto knife to cut the slit. However the round opening in the middle is too big for the pump hose and the basin will not hold water. The original stopper that came with the fountain worked for years so the design has changed as the new one doesn’t work ! I will not be buying from this company again. The stopper was $8. But the shipping cost was $ 20 !!
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