All of the Campania items are manufactured and/or stained to order and are considered Special Order
Most of the Campania items are shipped within 2-3 weeks. During high season, some items may be backordered due to demand outpacing supply – this can lead to a delay in shipment. To get an accurate lead time estimate for any particular item, please feel free to contact customer service at sales@exclusivelycampania.com.
All of the items weighing over 75 lbs (or greater than 24” in size) are shipped via residential truck delivery service. The trucking company will deliver your order, securely packed on a wooden pallet, curbside or to your driveway.
Please inspect the items received and note any damages on the delivery documents provided by the delivery driver. If you have discovered damage to your item(s) upon opening the shipment, please let us know immediately, as the carrier might not take responsibility for the damages after 24-48 hours from the drop off time.
For more details, please refer to our full Shipping Policy: https://exclusivelycampania.com/policies/shipping-policy.
All of the Campania items are manufactured and/or stained to order and are considered Special Order. Special Order items do not qualify for return or exchange.
If your Item arrives damaged/defective or you are not satisfied with your order, please contact our sales team at sales@exclusivelycampania.com as soon as possible.
Compania provided stain for products sold by them and shipped it promptly. I appreciate the customer support they provude
I ordered the 2 oz touch up kit based on what I saw on the website.
Cost was $25 plus $20 shipping. It was pricey but I thought I was getting a kit. What I received was one 2 oz bottle of stain, no sealer. When I emailed that I only received half the order, I was told the 2 oz kit had no sealer because they assumed it would only be used for chips, so no sealer required. I replied if I had known I was being charged $45 for just 2oz of stain, I would not have purchased. I asked why it was presented that way on the website as a kit not a single bottle of stain. They apologized for the confusion and would discuss it with their team. I replied I was not confused, I ordered what they pictured on their pictured on their site and wanted what I paid $45 for. Never heard back. A few days later I received a bill from UPS for Canada tariff charges. I told UPS I was not aware I was getting a shipment from Canada that would require additional tariff costs.
I told them to bill the seller because I am not paying any more for an order I did not receive. They said they would be sending the bill to collections. I told them to go ahead.
So I was very disappointed with this transaction and will never do business with this seller again and would advise anyone to be very careful.
The Campania customer service people were very good. unfortunately i have not as of yet received my order
My fountain has multiple parts. I barely had enough stain, but two ounces of sealer were not enough to suffiently coat all of the surfaces. I could have also used more than two ounces of the second stain color. The stain did penetrate well, but there just wasn't enough. Eight ounces of each product seems more reasonable since I selected the 8 ounce option.
Used this to re-stain a water fountain that was accidentally pressured washed in areas. This stain was able to restore and blend the damaged areas with the existing finish.
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