All of the Campania items are manufactured and/or stained to order and are considered Special Order
Most of the Campania items are shipped within 2-3 weeks. During high season, some items may be backordered due to demand outpacing supply – this can lead to a delay in shipment. To get an accurate lead time estimate for any particular item, please feel free to contact customer service at sales@exclusivelycampania.com.
All of the items weighing over 75 lbs (or greater than 24” in size) are shipped via residential truck delivery service. The trucking company will deliver your order, securely packed on a wooden pallet, curbside or to your driveway.
Please inspect the items received and note any damages on the delivery documents provided by the delivery driver. If you have discovered damage to your item(s) upon opening the shipment, please let us know immediately, as the carrier might not take responsibility for the damages after 24-48 hours from the drop off time.
For more details, please refer to our full Shipping Policy: https://exclusivelycampania.com/policies/shipping-policy.
All of the Campania items are manufactured and/or stained to order and are considered Special Order. Special Order items do not qualify for return or exchange.
If your Item arrives damaged/defective or you are not satisfied with your order, please contact our sales team at sales@exclusivelycampania.com as soon as possible.
Sales team was easy to work with and planters were exactly as hoped - quality is excellent and color is true to the sample we obtained in advance. Taking away a star due to the shipping experience, which was very disappointing. There was zero communication following the email stating that our planters had shipped, and the supposedly real-time tracking software never worked properly. Calls to the Campania shipping department and the carrier's customer service line went unanswered. A call to Sales yielded an expected arrival date, but four days prior to that we received a call from the driver that he was less than two hours away. We have a difficult driveway and had a plan for moving the four heavy pallets from the street, which went out the window with the unexpected arrival. We had to leave the pallets next to the street, exposed and unsecured, until we could get them moved three days later. Folks who need some warning before their shipment shows up should take care.
very cool stuff!
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